Contact Sinatra

Email contact@sinatra.dev to reach the team. You don't need a Sinatra account to write to us. A person reads every message, and we reply within 2 business days.

Product and billing support

We can help with setup, a task that went wrong, billing, the Slack app, the CLI, the MCP server or the API. See Support for what to include in your request. Never send API keys, tokens, passwords or .env contents.

The documentation covers quickstart and configuration. For a ticket that wasn't picked up, a missing pull request or a stalled run, start with the troubleshooting guide.

Your data

Use the same email address to ask what we hold about you, request a copy of your data or have it deleted. Our Privacy Policy explains what we collect and how long we keep it.

Security reports

If you think you've found a vulnerability, email the team rather than filing a public issue. See Security for how Sinatra handles your code and credentials.